Phone: +44 (0) 20 8427 1695

Terms and Privacy Policy

Terms of use


If you have a complaint, please contact us immediately by e-mail at Complaints will be acknowledged within 24 hours of receipt and will be dealt with as speedily as possible.

Online presence

No warranty is given by TIANA Fair Trade Organics Ltd that CocoPacific web site will be constantly online or free of defects and errors at any time.

Privacy Policy is committed to the privacy of all of our customers. Any information you do provide to us will be dealt with in accordance with this privacy statement.

This privacy statement applies to the entire web site and determines how will store and use any information relating to you.

Under the terms of the UK Data Protection Acts (1984, 1998), we maintain strict security procedures in the storage and disclosure of all customer or visitor information.  We will not provide your information to any other party, for any reason, unless requested to do so by a law enforcement or government agency for reasons of fraud.

Some pages on our website use cookies, which are programs that collect additional information. Cookies do not provide us access to your computer or any information other than that which you have chosen to share with us. We use cookies on our site to analyse the performance of, for internal auditing and record keeping, to improve the quality of our products and services and in order to send you product updates, special offers and information on services and events via email or by post. uses (SSL) secure server software to encrypt all information you input before it is sent to us. Furthermore, as required by the UK Data Protection laws, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive information to you.

  • We do not use or sell your personal data for any reason.
  • You can access our Web site home page and browse our site without disclosing your personal data.
  • We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
  • We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.
  • We do not disclose your personal data to our subsidiaries or other organisations.
  • We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
  • All of our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.
  • We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.
  • may contain links to other websites that we think may be of interest to you. Once you have used these links to visit an external site, we do not have any control over that external site. External sites are not regulated by this privacy statement and as such we have no control over them or how they control your privacy during a visit to their site.
  • If you have any questions about your privacy please phone on 020 8427 1695 or email us at

Intellectual Property

All intellectual property rights, content, software and source code included or used on this web site, including text, graphics, logos, icons, images (together, the “Content”) and the arrangement of such content and any databases are the property of TIANA Fair Trade Organics Ltd. All Content is protected by United Kingdom and International Copyright and Intellectual Property Laws.

You may store, manipulate, analyse, reformat, print and display the content supplied solely for your own personal use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the site and you are prohibited from using any such content in connection with any business or commercial enterprise including, without limitation, any media business or enterprise.

You shall not modify, translate, reverse engineer, decompile and disassemble. No license or consent is granted to you to use CocoPacific trade mark in any way, and TIANA Fair Trade Organics Ltd reserves all rights in this and any related marks. You agree not to use these marks or any marks which are colourably similar without the written permission of TIANA Fair Trade Organics Ltd.


We, any other party (whether or not involved in creating, producing, maintaining or delivering this Web site), and any of our group companies and the officers, directors, employees or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise in connection with this Web site in any way or in connection with the use, inability to use or the results of use of this Web site, any web sites linked to this Web site or the material on such web sites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Web site or your downloading of any material from this Web site or any web sites linked to this Web site

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Web site, or the use by any other person using your registration details.


The information contained in this website is for general information purposes only. The information is provided by CocoPacific and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of TIANA Fair Trade Organics Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, TIANA Fair Trade Organics Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

TIANA Fair Trade Organics Ltd has taken every care in the preparation of the content of this web site To the extent permitted by applicable law, TIANA Fair Trade Organics Ltd. disclaims all warranties, express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the

While we endeavour to ensure that the information on our Web site is correct, we do not warrant the accuracy and completeness of the material on our Web site. We may make changes to the material on this Web site, or to the products and prices described in it, at any time without notice. The material on this Web site may be out of date, and we make no commitment to update such material.

The material on this Web site is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Web site on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Web site.

Governing law and jurisdiction

Upon entering the site you are bound by these Terms and Conditions. These Terms and Conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these Terms and Conditions, that dispute shall be subject to the exclusive jurisdiction of the English High Court, London. Any dispute in any way referable to the content of this site whether in respect of its trade marks, copyright or image content shall be resolved exclusively by arbitration the Terms of which are to be agreed between and yourself and provide no right or recourse to any relief of the English Courts whether interim or otherwise and that by accessing this site you waive your right for all time to any such right.